In-store Purchase Return & Exchange Policy
Your satisfaction is our top priority. Here at Ranch & Home we stands behind all of the products and merchandise that we sell. We are happy to accept any defective items for refund or exchange. Please see our Return Policy below:
Return Policy For Products Purchased In Store
Ranch & Home orders can be returned for any reason within 30 days of the shipping date. After 30 days, you can still return your purchase for a full refund as long as it hasn’t been used. You may return your order by mail or at any Ranch & Home retail location. Please contact us with any questions regarding your returns or refunds.
Our return policy does NOT apply to the following items (these items may not be returned):
- Ammunition, firearms, gunpowder, and primers may not be returned due to safety considerations
- Refrigerated items
- Live Animals
- Any items cut to length at a customer’s request
The following may be returned as long as the criteria below is met:
Gasoline-engine powered items may be returned within 60 days of purchase with the original sales receipt. The item must be returned in its original packaging and with all accompanying manuals and accessories. All fluids (gas and oil) must be drained out of the engine before being returned. After 60 days, you will need to return these items directly to the manufacturer, under the manufacturer’s warranty.
Gasoline engine-powered items include: Generators, lawnmowers, chain saws, mowers, trimmers and log splitters
In Store Standard Return Policy
If you are not 100% satisfied with your purchase, you can return the product for a full refund or exchange as long as it hasn’t been used. You may return your order by mail or at any Ranch & Home retail location.
Items returned without a receipt will be processed at the lowest sale price. Items may be exchanged for the same product or returned for Ranch & Home gift card.
Ranch & Home will honor a price adjustment on full price merchandise within 5 days of the original purchase. The adjustment will be issued in the form of a Ranch & Home gift card. Items not purchased at full price are ineligible for price adjustments.
If you received a gift that you would like to exchange or return, please contact us so that we may issue you a traditional or electronic Ranch & Home gift card.